CIT 200 - Computer Help Desk Support

Offered FL
Lecture‐2 Lab‐2
3 credit hrs/4 contact hours
Prerequisite: CIT 100 - Introduction to Operating Systems or CIT 160 - Computer Systems Support with “C” or better (2.0 out of a 4.0 scale)
An in‐depth analysis of the help desk environment and end user support. Emphasis is placed on issue resolution, customer service satisfaction, and critical thinking and planning skills. Students will have the opportunity to apply the skills learned working at the WSCC help desk.

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CIT 200 - Computer Help Desk Support