West Shore Community College Catalog 2020-2021 
    
    Feb 28, 2024  
West Shore Community College Catalog 2020-2021 [ARCHIVED CATALOG]

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BUS 103 - Introduction to Customer Service


Offered WI
Lecture-2
2 credit hrs/2 contact hrs
This course prepares students to apply positive customer service skills to both internal and external customers. Students will develop skills in verbal and non-verbal communication, positive attitudes, listening, professional telecommunication techniques, and conflict management.



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