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Apr 19, 2024
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OIS 257 - Administrative Assistant Procedures
Offered WI
Lecture‐4
4 credit hrs/4 contact hrs
Prerequisite: OIS 151 - Information Keyboarding I with “C” or better (2.0 out of a 4.0 scale)
Corequisite: BIS 160 Computer Applications: Microsoft Office
Analysis of office procedures, efficiency, communications, human relations, and professionalism as they relate to administrative assistants will be addressed. Students will study specific techniques such as telephone and business etiquette, file retention, scheduling, planning meetings, making travel arrangements, prioritization, electronic business equipment operation, and verbal and written business communication. Emphasis is placed on legislation and regulations related to information management privacy and confidentiality. Ethical guidelines and decision making in a variety of office settings will be covered.
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