WSCC 2024-2025 Catalog 
    
    Nov 21, 2024  
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WSCC 2024-2025 Catalog
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BUS 103 - Introduction to Customer Service

Offered FL
Lecture- 2
2 credit hrs/2 contact hrs
This course prepares students to apply positive customer service skills to both internal and external customers. Students will develop skills in verbal and non-verbal communication, positive attitudes, listening, professional telecommunication techniques, and conflict management.


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