OIS 257 - Administrative Assistant Procedures

Offered WI
Lecture- 4
4 credit hrs/4 contact hrs
Prerequisite: OIS 151 - Information Keyboarding I with “C” or better (2.0 out of a 4.0 scale)
Prerequisite/Corequisite: BIS 160 Computer Applications: Microsoft Office
Analysis of office procedures, efficiency, communications, human relations, and professionalism as they relate to administrative assistants will be addressed. Students will study specific techniques such as telephone and business etiquette, file retention, scheduling, planning meetings, making travel arrangements, prioritization, electronic business equipment operation, and verbal and written business communication. Emphasis is placed on legislation and regulations related to information management privacy and confidentiality. Ethical guidelines and decision making in a variety of office settings will be covered.

Student Learning Outcomes:

Communicate business concepts, methods, and evidence clearly in written and spoken reports.  Exhibit ethical/professional behavior in attendance, class conduct, assignment completion, teamwork and constructive peer feedback.
Prepare effective business documents.
Demonstrate the ability to successfully manage records.
Utilize appropriate office technology.
Demonstrate the ability to support leadership in office administration.
Demonstrate the ability to execute the duties of an office administrator.
Demonstrate an awareness of cultural diversity.
Apply appropriate critical thinking skills in assignments and case study examples.