West Shore Community College Catalog 2015 - 2017 
    
    Nov 21, 2024  
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West Shore Community College Catalog 2015 - 2017 [ARCHIVED CATALOG]

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CIT 200 - Computer Help Desk Support

Offered WI
Lecture‐2 Lab‐2
3 credit hrs/4 contact hours
Prerequisite: CIT 100 - Introduction to Operating Systems  or CIT 160 - Computer Systems Support  with “C” or better
An in‐depth analysis of the help desk environment and end user support. Emphasis is placed on issue resolution, customer service satisfaction, and critical thinking and planning skills. Students will have the opportunity to apply the skills learned working at the WSCC help desk.


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