West Shore Community College Catalog 2015 - 2017 
    
    Jun 26, 2024  
HELP
West Shore Community College Catalog 2015 - 2017 [ARCHIVED CATALOG]

Facebook this Page (opens a new window)
Tweet this Page (opens a new window)
Add to Portfolio (opens a new window)

CIT 200 - Computer Help Desk Support

Offered WI
Lecture‐2 Lab‐2
3 credit hrs/4 contact hours
Prerequisite: CIT 100 - Introduction to Operating Systems  or CIT 160 - Computer Systems Support  with “C” or better
An in‐depth analysis of the help desk environment and end user support. Emphasis is placed on issue resolution, customer service satisfaction, and critical thinking and planning skills. Students will have the opportunity to apply the skills learned working at the WSCC help desk.


Facebook this Page (opens a new window)
Tweet this Page (opens a new window)
Add to Portfolio (opens a new window)
Catalog Navigation
  Catalog Home
  Message from the President
  West Shore Community College - Where Students Come First
  General Information
  The Power of Education
  Calendar
  Student Services
  Policies and Procedures
  Admissions
  Transferring to West Shore Community College (NEW)
  Tuition & Fees
  Cost & Financial Aid
  Academic Information
  Academic Departments
  Programs of Study
  Degree & Graduation Requirements
  Transfer from West Shore Community College
  Course Descriptions
  Beyond this Curriculum Guide
  Administration, Faculty & Staff
  Campus Map
  My Portfolio