May 26, 2018  
West Shore Community College Catalog 2017-2018 
    
West Shore Community College Catalog 2017-2018 [ARCHIVED CATALOG]

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CIT 200 - Computer Help Desk Support


Offered FL
Lecture‐2 Lab‐2
3 credit hrs/4 contact hours
Prerequisite: CIT 100 - Introduction to Operating Systems  or CIT 160 - Computer Systems Support  with “C” or better (2.0 out of a 4.0 scale)
An in‐depth analysis of the help desk environment and end user support. Emphasis is placed on issue resolution, customer service satisfaction, and critical thinking and planning skills. Students will have the opportunity to apply the skills learned working at the WSCC help desk.



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